Archive for March, 2022
TLDR: Old Spice has successfully managed to remain relevant over the years by embracing its cliched reputation and turning it into a positive force. Its comical tone of voice and off-the-wall marketing stunts have won it a loyal following among men. So What? This approach has actually helped the brand build deeper relationships with its customers.… Read More…
Overview: Gregg Popovich has won more NBA games than any other coach. He also coached Team USA to a gold medal at the 2022 Beijing Games. His team members say he is a top communicator who understands them, empowers them, and creates a culture of selflessness that benefits everyone. So What? Communication is extremely important… Read More…
TLDR: Charles Schwab creates a great customer experience by streamlining everything. The company’s platform reduces customer cognitive load to a minimum. So what?: Customer experience doesn’t need to be bright and flashy. It can be clean, simple, and fluid. Introduction Customer engagement often delivers fun, sometimes quirky experiences to customers. Companies like KFC or Red… Read More…
Overview: Dolly Parton is one of the best-known philanthropists in America today, having given millions of her own money to help her community and others around the world. She communicates the importance of helping others by her own example of giving, along with being able to ask others to come alongside and help in a… Read More…
Overview Daymond John founded FUBU in 1992 to sell lifestyle clothing to the hip-hop community. His brand went from a $40 budget at the start to more than $6 billion in global sales today. So What? John is a dedicated entrepreneur who wants to help others build their dream businesses, both as a global keynote… Read More…
TLDR: Warby Parker sells quality eyewear at an affordable price. The company’s customer engagement strategy aims to let people know that. So what?: If the price is right, you can sell anything. Everything else is just getting the word out in the right way. Warby Parker started when one of its co-founders lost his glasses. Because he… Read More…
TLDR: T-Mobile has been making waves in the industry with its innovative customer service strategies. Most notably, the company has made collaboration a vital part of its strategy because it understands that technology can only go so far. At some point, human interaction becomes necessary for success. So What? This approach helps create an exceptional level… Read More…
Overview: Mark Cuban believes that many important communication skills can be learned through working in sales for a period of time during your career. He believes it’s important to be nice in your business dealings, but to stay driven to stay ahead of the competition. So What? Cuban knows that communication is vital for any… Read More…
TLDR: Burt’s Bees makes simple products that many companies also produce. But their secret is making sure their customers are advocates who spread the word about their products, and that “organic buzz” is the most powerful form of marketing. So What? Find out how the company drives more customer engagement, why it works, and how to… Read More…
Overview: Rosalind Brewer built a career as a trailblazing executive of Sam’s Club, Starbucks, and Walgreen’s. She promotes diversity and inclusion practices and works hard to ensure that everyone is treated fairly and can receive the same opportunities. So What? Brewer wants to see everyone achieve their BHAG (keep reading) and enjoy successes no matter… Read More…