Archive for August, 2021
Overview: Tony Hsieh, the former CEO of Zappos, believed that ensuring customer engagement was the best way to increase sales and make a business successful. And he had it exactly right. Find out how Hsieh created the ultimate customer service experience and how you can implement his tactics to make your own business amazing. So… Read More…
Overview: Chris Anderson expanded TED’s reach by holding conferences in different locations and making them available for free on YouTube. He developed a coaching process to help writers deliver their best possible talk. He also developed a process to scale each conference so that they would remain uniform but not formulaic. Anderson emphasizes that talks… Read More…